Since start of Covid-19, digital transformation as a priority has jumped by over 20%, according to executives in the US and around the world. HCL surveyed more than 400 business leaders and tech decision makers at global organizations with $2 billion plus in annual revenues.
Since the start of 2020, the number of healthcare leaders putting digital transformation front and center has more than doubled as a result. While the broad aim across the economy is to mitigate the pandemic impact, HCL asked leaders about the specific advantages they reap from a wider digital agenda.
Efficiency and customer experience aside, perks of digital transformation include the innovative capacity to launch new offerings, better employee productivity, deeper market insights, wider growth opportunities, and a platform to reinvent business models.
The two biggest business challenges emerging from the pandemic are moving operations online for continuity and managing the growing threat profile from an unusually stretched IT infrastructure.
So, the digital agenda is advancing, nuanced with specific priorities and survival strategies.
That said, a core learning from transformation efforts in recent years is that investment doesn’t necessarily mean success – particularly in the digital sphere.
Asked about the key to future transformation success, few leaders cited specific digital tools or levels of investment.
Is your business being ready to adopt digital transformation?