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Article Sharing, Blog, Technology & Innovation November 10, 2020

EDUCAUSE 2020: Fueling Student Success with AI and Chatbots

“One of the most powerful piece is that students will ask it questions they would never ask another human being, because it’s a bot,” Elizabeth Adams, associate vice president for undergraduate studies at California State University, Northridge. “They’re grateful to…

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Blog October 26, 2020

Achieving customer-centric insurance digital transformation

For insurers that have been slow to innovate, this is nothing less than an existential challenge. As a recent J.D. Power analysis stated, the number of “at-risk” consumers open to switching their insurance carriers is at its highest in decades,…

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Article Sharing, Blog, Digital Transformation August 27, 2020

Chatbots Are Machine Learning Their Way To Human Language

Known formally as Natural Language Understanding (NLU), early attempts (as recently as the 1980s) to give computers the ability to interpret human text were comically terrible. But in just the last few years, software developers in the field of NLU…

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