There has been increased emphasis on customer experience (CX) within the insurance industry over the previous couple of years, and therefore the pandemic has only heightened the necessity to deal with how inefficient internal processes can negatively impact CX, as…
Insurance companies that implemented modern technologies and streamlined their processes earlier, on the other hand, were able to dramatically reduce processing times and improve the quality of customer engagement. According to a recent study, automation can reduce claims costs by…
While any immediate technological changes introduced by insurers during the coronavirus crisis have likely been motivated by the need for survival, the wider objective of digital transformation in the insurance industry remains the same in 2020 as it has been…
