In the past, information technology’s reality was based on silos. The desktop team managed desktops, the mobile team managed and tracked mobile devices.
Then came the smartphone, ushered in the creation of new silos as the technology landscape completely changed in a mere decade.
Mobile devices brought all manner of applications beyond Mac and Windows, including iOS and Android, each with their own silo of code, data, and IT staff.
Then, as these new devices and apps led to new methods of collaboration and communication, the identity and access needs also changed, as users relied on multiple applications that utilized mobile, desktop, and SaaS-based applications to perform a single task.
To achieve digital transformation, IT silos must come down and, in their place, organizations need a single end user team that is focused on customer experience whether that customer is external or internal employees.
Finally, once silos come down and employees share a single intelligent, digital workspace accessing the same tools and data, businesses can more easily apply AI and machine learning to organization-wide data, enabling new insights and powering new product offerings while leaving the business better prepared to meet the rapidly changing needs of a digital enterprise, ensure client user and device security, and extract the most value from systems of record and systems of engagement.