For the contact center industry dealing with large call volumes, it’s crucial agents are freed up to focus on higher-level tasks which can support customers in the best way possible, while reducing the stress caused by too much admin. It…
Nowadays, it’s hard to come across a business that doesn’t use automation technology, whether it be an automated HR system or automated spray systems. When a business has a system that effectively takes care of all its mundane, repetitive activities,…
Digital transformation is crucial in driving operational efficiencies, clinical care delivery, and enhancing patient care while keeping costs at an optimal level. HealthTech ecosystem that drives the care delivery is HIS, EMR, LIS, RIS, e-pharmacy, teleconsultation, B2B HealthTech, medical supplies,…
Businesses have no choice but to continue the digital technologies they’ve already introduced. Will your company keep on pursuing digital technologies as they evolve and develop further, or will it consolidate those changes that have already been initiated, without raising…
The COVID-19 pandemic has accelerated interest in 5G, according to a new study. EY Reimagining Industry Futures Study 2021 found almost three-quarters of enterprises (71%) believe that the crisis has accelerated digital transformation plans. The study found 74% of organization…
What we didn’t expect was that fields such as education and healthcare, among the most conservative in the adoption of new technology, would suddenly take center stage – and progress in a matter of months in ways that would usually…