In a post-COVID economy, progressive companies around the world are accelerating digital investments in customer experience (CX) optimization, enhancement, and unification. After all, aren’t engaged, collaborative, and productive employees instrumental to the success of delivering exceptional customer experiences? Providing a…
KM building blocks or components include data, skills, communities, and lessons learned. The authors recommend specific steps like creating an organizational ‘Yellow Pages of Individual Skills’ and incentives for subject experts to share knowledge. Processes for best practices and lessons…
Big data has become an integral part of all industries in recent times, and the advent of the digital age has boosted its growth. We are looking at how big data and analytics are critical in transforming the construction industry. …
To understand our business, we need a lot more data, such as the average customer’s lifetime value, and perhaps personal data about the customer themselves such as their age, spending habits or income level would also be useful! AI is…
In today’s world, data is considered the most asset and can be a differentiating factor for the success of an organization. However, this can only be achieved when organizations can effectively use data generated by them. And here is where…
Data protection for the large environments, especially in the cloud, should emphasize encryption and access controls to ensure data is protected and can proactively let security personnel know if it comes under attack. Cyber risk measurements related to big data…
