29 09

Organizations are challenged with employees who do not prioritize identifying automation opportunities as they are focused on performing their daily risks.

For instance, IT can own the automation strategy, define the enterprise roadmap and application integration, while the business function can play a critical role in use case identification, owning the project implementation, and ultimately the ROI. With this model, there is a clearly defined measure of success, and the real benefits are calculated on actual reduction of human resources, processing more volumes, the impact of a reduction in the cost of error, and more.

One-way organizations can move forward in their automation journeys is to prioritize use cases through a detailed scorecard that addresses key criteria such as potential cost savings, complexity, criticality to the business, and impact on revenue.

This in-depth level of analysis allows IT teams to deliver quick wins for the percentage of a use case that can easily be automated while returning to the more complex elements later.

By focusing on leveraging some quick wins, business leaders can communicate ROI while planning to invest the savings in more complex automations.

Many companies utilize the savings from early automation wins to invest in analytics to measure short- and long-term term results.

Organizations must actively encourage employees to embrace change and identify use cases for automation that will result in increased productivity and cost efficiencies.

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