30 03

State of the Edge is a vendor-neutral platform for open research on edge computing that is dedicated to accelerating innovation by crowdsourcing a shared vocabulary for edge.

It specifically shares insight and predictions on how the COVID-19 pandemic has disrupted the status quo, how new types of critical infrastructure have emerged to service the next-level requirements, and open source collaboration as the only way to efficiently scale edge infrastructure.

It also pointed out that open source is driving innovation at the edge by accelerating the adoption and deployment of edge applications.

With the new data generated by technology trends such as IoT and AI, organizations will develop applications to power intelligent products and services, which will drive entirely new customer engagements, and in the process, transform their business through a never ending cycle of innovation.

It’s important to think about digital transformation in terms of generating new customer experiences and business models, not just driving efficiencies.

Satellite, the company explained in a statement, helps organizations deploy and run applications consistently across all on-premises, edge computing and public cloud environments from any cloud vendor.

IBM achieved this by integrating IBM Cloud Satellite with the Lumen edge platform to enable organizations to use hybrid cloud services in near real-time, making it possible for them to build solutions and work at the edge.

In practical terms, this means the platform can deploy data-intensive applications like video analytics across highly distributed environments such as offices and retail spaces and take advantage of infrastructure designed for single digit millisecond latency.

Edge computing enables more efficient processing and at the same time, helps deliver more useful data from endpoints of new technologies such as VR, autonomous cars, IoT/ voice enabled appliances and others.

We will start to see more use cases leveraging edge computing to improve the customer experience, specifically in the areas of conversational-driven experiences, Anthony Macciola, chief innovation officer at Milpitas, CA-based Abbyy concluded.

Conversation-driven experiences are the next wave of innovation that leverage content transformation, advanced RPA, and operational awareness, however, they must be frictionless, fast, accurate, and enable business to be completed — not just give a status or direct you to a live agent.

For example, in an insurance claim scenario, rather than rely on a claims adjustor, edge computing would allow server side infrastructure to extend to devices and allow claimants to capture driver’s license, insurance information, accident report, police officer’s business card, photos of the damage, and a video walk around the accident.

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