20 09

Process automation inevitably raises concerns among some employees about their own job security.

However, using software robots for worker augmentation – rather than worker replacement – has emerged as a much more common automation scenario within nearly every organization.

Regardless of their department or position, most employees perform several repetitive tasks throughout their workdays.

By automating these frequent and repeated processes, organizations can improve both employee productivity and satisfaction while also reducing errors and driving other benefits.

Modern robotic process automation (RPA) platforms and tools, combined with company-wide education and engagement programs, are making it possible to deliver this type of granular task automation across an organization.

In a survey of more than 430 respondents – both decision-makers and staff workers – at organizations with at least 250 employees, IDC found that nearly three-quarters of the staff workers were open to having software bot assistants help them conduct their everyday tasks.

IDC attributes this employee/decision-maker disparity in part to the fact that the employees are in better positions to recognize the many nuanced ways in which elements of their daily jobs could be automated.

Organizations must educate workers about the benefits RPA can deliver to them and encourage their active participation in the push to identify and automate potentially thousands of manual processes.

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