10 05

As the visa was up for renewal, I thought it would be best to make a visit prior to our appointment, just to make sure I wouldn’t miss out on anything we had to bring with us, although supposedly, all the necessary information is online.

Now one of the useful things that have sprung up because of the Covid-19 pandemic is the implementation of the appointment system to prevent long queues and overcrowded government offices.

According to Red Hat, if a government digital transformation project is unsuccessful, it is often because the technology was prioritized without devoting equal attention to people and process They would probably have to hire a third party to book their appointment for them, which in fact, is what some are doing — a thriving shadow trade, I am told.

Nevertheless, knowing my way around government websites, I managed to book a date two weeks before the visa expiration, which made me one of the lucky ones as many only managed to secure the appointments after their visas had expired.

First, one of the officers kindly explained that they needed to book an appointment online, scribbling down the URL in question.

I was accompanying my mother to an appointment with a specialist for a diagnosis and follow-up treatment, three months after undergoing several tests (including one at a different public hospital) and providing blood samples.

If a government digital transformation project is unsuccessful, it is often because technology was prioritised without devoting equal attention to people and process.”

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