In simple terms, robotic process automation (RPA) is a set of tools and technologies we use to replicate human/machine interaction to essentially remove the need for human interaction with certain repetitive computing tasks.
A Forrester Group online survey of 160 process automation decision-makers from organizations in France, Germany, Japan, the UK and the US found that “48% of survey respondents [are] planning to increase RPA spend over the next year [to] Increase agility, diversity and resilience in their supply chain operations (83%), address extraordinary cost pressures by automating back-office and operational tasks (80%) and support remote workforces (75%).
Organizations with a clear vision of their end state from a business perspective will always make it easier for their supporting technology teams to align their solutions strategically.
Before the pandemic, younger organizations with tech-savvy workforces and processes have an advantage since they can already design their business models with current technology, understand the latest trends and have well-formulated digital experiences in mind.
RPA certainly offers significant potential as a solution when applied in process re-engineering, risk mitigation (error reduction and data exposure being examples), and reduction of administration workloads.
A balance between a bot and human experience might be the most critical calculation for success with RPA.
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