Many enterprises began a digital transformation in response to customer demand, especially during COVID-19 when companies had to quickly enable remote, contact-free payments, information sharing, and other interactions.
Once an enterprise has completed one stage of digital transformation, they’ll spot new opportunities, new ways to gain value from their digital competencies, and new ways of working which improve employee experience across the board.
For example, COVID-19 forced many companies to quickly adopt digital project collaboration platforms, cloud tools, and remote communication channels so that their employees could keep up with their work from home.
As teams discover that they can replace a meeting with an email, they are finding more and better asynchronous communication tools that make life better for employees and improve the remote work experience.
Evolving tech like VR glasses allow HR personnel to deliver personalized remote training that’s immersive and engaging; managers can use AI simulations to improve their soft skills, and advanced talent management uses ML to spot employees who are looking for new challenges and suggest the right projects and roles.
For example, a manufacturing company connected IIoT sensors and removed data silos so that remote employees could follow plant conditions in real-time, and discovered that it could combine its integrated data with ML algorithms to optimize production and make better business decisions.
For companies that are willing to keep on top of digital trends and learn about new tech innovations, digital transformation never ends, and that’s a good thing.
By constantly following the evolving potential of digital transformation use cases, enterprises can raise the standard for the CX they deliver, the employee experience they create, and the business strategy decisions they produce.
Image credit: elements.envato.com
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