Business data has been around for decades, but it has become apparent that as new, emerging technologies such as AI, IoT, and predictive analytics continue to make their mark, having access to sufficient and accurate data has never been more…
Getting a digital workforce up-and-running may prove difficult without buy-in from senior IT personnel, so ensure that their early support is gained. Although digital workers are trained, governed, and run by the business, not getting IT engagement is one of…
In order to get digital transformation initiatives up and running, UK businesses should start by considering automation. With a recent report from McKinsey estimating that up to 45 percent of the tasks that humans currently perform at work could be…
For many businesses, adapting to continuous disruption has been particularly challenging, as many of them typically relied on disconnected, legacy technologies and manual processes that lacked flexibility and efficiency, consuming precious time and resources – things businesses can no longer…
For the contact center industry dealing with large call volumes, it’s crucial agents are freed up to focus on higher-level tasks which can support customers in the best way possible, while reducing the stress caused by too much admin. It…
Nowadays, it’s hard to come across a business that doesn’t use automation technology, whether it be an automated HR system or automated spray systems. When a business has a system that effectively takes care of all its mundane, repetitive activities,…
Viewing digital transformation as the critical driver of competitiveness, B2B organizations meant to use advances in automation and artificial intelligence to rethink hierarchical workflows. These citizen developers undeniably will cooperate with IT in a combined model, harnessing intelligent automation to…
Your sales team may have the soft skills to close deals, but over and above that, such individuals need the tools to nurture, prioritize, and in some cases, navigate their way through as many leads as possible. The term sales…
“To enhance operational efficiency, enterprises are leveraging RPA to automate their processes such as payroll processing, customer support, new employee onboarding, order processing, SMS and email monitoring, and CRM updates,” says GlobalData Senior Technology Analyst, Manish Chaurasiya. “Footprint expansion in…
By Nadia Zaifulizan Digital Transformation may appear as an unreachable state of technological advancement, but in reality, it is not merely a concept. Although Digital Transformation is a popular term, not many who use it are fully describing the core…