There has been increased emphasis on customer experience (CX) within the insurance industry over the previous couple of years, and therefore the pandemic has only heightened the necessity to deal with how inefficient internal processes can negatively impact CX, as…
Organizations are challenged with employees who do not prioritize identifying automation opportunities as they are focused on performing their daily risks. For instance, IT can own the automation strategy, define the enterprise roadmap and application integration, while the business function…
Many Managed Service Providers (MSPs) employ a comprehensive team that can empower their clients with a plethora of solutions that reduce manual labor and increase productivity. Standard automation options can streamline basic work tasks, push information into central repositories, and…
Transitioning to a different system typically means extra work and more disruption to everyday station operations, including retraining everyone. For the past 15 years, automation systems have done a good job at providing hard drive space, memory, speed, networking, metadata,…
The global pandemic drastically changed how businesses use technology and has inspired innovations across sectors. That’s because what makes transformation harder is that it’s about simultaneously orchestrating change across four different dimensions – technology, data, people, and process across the…
Barry works within the company’s intelligent automation team along with business analyst Conor Wallace, who works closely with client stakeholders to assess the potential for process automation and document those processes to be automated. RPA is able to provide fast…
The current economic environment threatens the success — and perhaps even the survival — of many small and midsize companies, because larger organizations are increasingly able to provide personalized experiences to their customers. But even as teams continue to work…
The question behind Campari Red Diaries: Fellini Forward is whether AI can be trained to not just imitate Fellini’s oeuvre but extend it into new and original work. We haven’t seen the film or documentary, as it wasn’t made available…
Process automation inevitably raises concerns among some employees about their own job security. However, using software robots for worker augmentation – rather than worker replacement – has emerged as a much more common automation scenario within nearly every organization. Regardless…
In simple terms, robotic process automation (RPA) is a set of tools and technologies we use to replicate human/machine interaction to essentially remove the need for human interaction with certain repetitive computing tasks. A Forrester Group online survey of 160…
